Terms and Conditions
Payment
All prices shown on our website include VAT.
Payment is either by Credit Card, Paypal, Cheque or School Purchase Order. Payment terms are strictly 28 days from date of invoice.
Delivery
How long will delivery take?
Delivery takes 2 to 4 working days. The delivery cost for your order is clearly shown in your basket before you pay.
Can I deliver to a different address?
Yes. An alternative delivery address can be added at the time of order.
Can I track my order?
Once your order has been dispatched, you will receive an email with full tracking details so you can follow its progress on the courier's website. If you have any problems tracking your order or wish to provide delivery instructions, please contact our Customer Service team at [email protected] or contact the courier directly.
What if I'm not in when my order is delivered?
Our courier will leave a card with clear instructions on how to have your parcel re-delivered or how to collect it from a local depot.
Will I need to sign for my order?
Many of our couriers may require a signature to deliver your order, so where possible we recommend having your items delivered to a place where someone will be in to receive them, such as your home address, a trusted neighbour or your place of work. The following couriers may require a signature: FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce & Tuffnells. Royal Mail does not require a signature. You can find out which courier is delivering your order from the tracking links in your dispatch confirmation email. Without a signature, the courier may not be able to deliver your order.
What should I do if my order doesn't arrive when expected?
Delays can occasionally happen. The tracking number in your dispatch email is always the best first port of call, as the courier's website may explain the delay. If it doesn't, please get in touch and we will investigate for you.
Do you deliver internationally?
Yes, we ship to more than 230 countries and territories. International shipping costs vary depending on the country, the product you are purchasing and the currency you are shopping in. A full list of available destinations is shown in your basket before you confirm payment. Prices on our website do not include customs charges for destinations outside the UK and European Union, and all items are delivered duties unpaid, so you may need to cover these charges on receipt of your order. In some rare cases, international orders may incur a surcharge after purchase. If this happens, we will contact you to discuss your order before dispatch.
For any problems with delivery contact [email protected]
Delivery costs
We keep our product prices as low as possible, which means we are unable to offer free delivery. Our delivery charges are based on the weight of the products you buy, so they will vary from product to product. The delivery cost for your order is shown in your basket before you pay.
Returns
What is your returns policy?
If you are not completely happy with your product, we have a 14 day returns policy.
1. Contact our Customer Service team at [email protected] and they will send you a returns form.
2. Repackage your goods in their original packaging, including the form we have supplied.
3. Return the package to us using the return details on the form to complete the process.
We recommend using a courier service with tracking so you can see your package's progress. For information on restocking fees, please see our terms and conditions.
Please note: we do not accept returns or refunds for customised or custom sized items, including custom sized netting.
Who pays postage on returned items?
You will be responsible for the cost of returning the item. We highly recommend using a tracked courier, as we cannot be held responsible for any missing products.
How will I receive my refund, and how long will it take?
Your refund will be issued to the original payment method used at the time of purchase. We aim to action refunds as quickly as possible. Due to the multiple stages in the refund process it can sometimes take up to 14 days, but we will keep you updated along the way.
Shortages or Damages
Something is missing from my order, or I have received the wrong order.
Please contact our Customer Service team at [email protected] straight away. We will find out what went wrong with your delivery, send out any missing items or the correct items, and advise you on what to do with any goods you received in error. Please note, you must inform us within 30 days of receiving your order.
What should I do if I receive faulty goods?
If you believe we have sent you a faulty or defective item, please get in touch with our Customer Service team, who will advise you on the best course of action.
Warranty
Our products come with a 12 month warranty covering manufacturing defects. In the event of an item developing a fault, or being found to be faulty on delivery, please contact our Customer Service team at [email protected] with images of the fault and a full description of the issue, so that we can resolve it as quickly as possible.
Credit Card Security
Transaction security for The Soccer Store is provided by a third party, Sage Pay.
Sage Pay provide very high levels of internet and physical security to ensure sensitive information is never compromised. Credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
Transactions made on Credit Cards will show up on your statement as ‘Premier Leisure Stores Ltd’
Privacy Policy
Data Controller and Owner
Types of Data collected
The owner does not provide a list of Personal Data types collected.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
Place
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
System Logs and Maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
Information about this privacy policy
The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda's servers.
Disclaimer
The Soccer Store provide this site and its contents 'as is' and, to the fullest extent permissible by law, make no warranty or representation of any kind, expressed or implied, including those of merchantibility and fitness for purpose or arising from a course of dealing, usage or trade practice. The Soccer Store have made all reasonable efforts to ensure the information on this web site is accurate, complete and current at the time of its inclusion, however they accept no liability for any inaccuracies or omissions in the web site and The Soccer Store reserve the right to make changes to prices and information at any time without prior notice.
Contact Us
For enquiries about products on sale or sales transactions please contact us at: [email protected]
Tel 01270 257892