Terms and Conditions

Payment

Payment is either by credit card, cheque or purchase order. Payment terms are strictly 28 days from date of invoice.

Delivery

Delivery in the majority of cases is by our nominated couriers.
The estimated delivery for normal stock items is 1 to 2 working days to UK Mainland.
For other items the estimated delivery time is:
Football Kits: 5 - 7 working Days
Steel and Aluminium Goals: 15 to 20 working days

Delivery to Northern Ireland, Republic of Ireland, Isle of Wight,  Isle of Man and Scottish Postcodes AB, IV, KW, PA, PH, HS, KA, ZE will be between 2 and 4 working days.
Delays may at times be unavoidable due to availability of stock, adverse weather conditions, or other circumstances out of our control.
Parcel delivery is during the day 8:00am - 5:30pm Monday - Friday.
A signature required upon receipt unless instructions are left to state otherwise.
An alternative delivery address can be added at the time of order. This may delay delivery to 3 working days.
We are not able to deliver to the Channel Islands.
For any problems with delivery contact sales@thesoccerstore.co.uk

Delivery costs

For orders under £50 the cost of delivery to the UK mainland will be £4.95.
Exceptions apply to the following areas: Northern Ireland, Republic of Ireland, Isles of Scilly, Isle of Man and Scottish Postcodes FK17-28, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26,PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78PH42-44, ZE1-3
The charges for these areas are as follows:
Scottish Postcodes as shown above £9.95 - 2 Day Service
Northern Ireland £9.95 - 2 Day Service
Isles of Scilly (TR21-25)  £9.95 - 2 Day Service
Isle of Man £9.95 - 2 Day Service
Republic of Ireland £15.00 - 2 Day Service
 

Free Delivery

Free delivery is given for all orders over £50 to UK Mainland postal addresses.
Exceptions apply to Northern Ireland, Republic of Ireland, Isle of Man, Isles of Scilly and the following Scottish postcodes : FK17-28, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26,PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78PH42-44, ZE1-3
The charges for these areas are as follows:
Scottish Postcodes as shown above £9.95 - 2 Day Service
Northern Ireland £9.95 - 2 Day Service
Isles of Scilly (TR21-25)  £9.95 - 2 Day Service
Isle of Man £9.95 - 2 Day Service
Republic of Ireland £15.00 - 2 Day Service 
 

Returns

The Soccer Store operates a 365 day return policy.
This gives you the confidence to purchase a product with the confidence that you can return the product up to 1 full year after the purchase date.
All we ask is that the product is returned in its original packaging with labels attached, where appropriate and that the product is returned in the same new condition as it was received. The return product must be fit for resale as a new item as you yourself would expect to receive it.
The product can be returned by the customer or a collection can be arranged by The Soccer Store (There may be charges for collection and delivery of such items.)
Please note that this does not apply to printed kit items.
Please contact us at customercare@thesoccerstore.co.uk

Goalpost Returns

The goals sold by The Soccer Store come complete with a 12 month guarantee for any faulty parts. Should the goal need to be returned through no fault of The Soccer Store, a £20 return fee will be charged, which covers collection and return charges. Any goals that are returned in an unfit state will result in a refund being denied.

Football Kit Returns
All kit orders should be ordered online or confirmed by email or fax to ensure the brand, style, colour, size and personalization are all correct. Orders placed by telephone and not confirmed as above will be entirely at the customers risk. We take care to complete the order to the customers specification but are unable to take responsibility for non-confirmed incorrect orders. Items with personalization (numbers, names and sponsors logos) are non-returnable. We are not able to recommend sizes for garments even where some manufacturers state recommended ages/sizes. This is the sole responsibility of the purchaser and they do so at their own risk.

All items that have not been personalized in any way are eligible for our 365 day money back guarantee provided that they are unused and retain their original label attached and are in their original packaging.
The Soccer Store are not able to accept any cost incurred in exchanging products.
 

Credit Card Security

Transaction security for The Soccer Store is provided by a third party, Sage Pay. 
Sage Pay provide very high levels of internet and physical security to ensure sensitive information is never compromised. Credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. 
Transactions made on Credit Cards will show up on your statement as ‘Premier Leisure Stores Ltd’

Privacy Policy

Because The Soccer Store respect their customers and understand concerns about privacy we have instituted policies to ensure that personal information is handled in a safe and responsible manner. 
The Soccer Store conforms with the requirements of the Data Protection Act, 1998.
Our web site gathers customer information to improve the content of their web site, enhance the on-line shopping experience and for marketing and promotional purposes. This currently includes information gathered whilst processing sales transactions and provided by customers in response to surveys and other requests. No information gathered will be passed on to other organizations. Where an email address is provided we will only use it to send confirmation emails and when subscribed to, newsletters from The Soccer Store. We do not send random marketing emails to personal email addresses (spam).
We do not use ‘cookies’ on this site.

Disclaimer

The Soccer Store provide this site and its contents 'as is' and, to the fullest extent permissible by law, make no warranty or representation of any kind, expressed or implied, including those of merchantibility and fitness for purpose or arising from a course of dealing, usage or trade practice. The Soccer Store have made all reasonable efforts to ensure the information on this web site is accurate, complete and current at the time of its inclusion, however they accept no liability for any inaccuracies or omissions in the web site and The Soccer Store reserve the right to make changes to prices and information at any time without prior notice.

Contact Us

For enquiries about products on sale or sales transactions please contact us at: customercare@thesoccerstore.co.uk  
Tel 01270 257892